Passenger Rights are a horizontal topic for all transport modes. Passengers are protected by a full set of rights – whether they travel by rail, ship or bus. Passenger rights are based on three cornerstones: non-discrimination; accurate, timely and accessible information; immediate and proportionate assistance. Passenger rights should be better implemented, clearer for both carriers and passengers, offer adequate assistance, reimbursement, possibly compensation when disruptions arise, and appropriate sanctions if the rules are not properly applied.
This study contributes to the fulfillment of the obligations derived from the Transport Community Treaty signed by the regional partners related to passenger rights in rail, road and waterborne transport, which are integral part of the Action Plan for Social Issues and Passenger Rights.
It also contributes to the improvement of the transposition and implementation of the passenger rights in the region and raises awareness of stakeholders, carriers and passengers regarding what the passenger rights entail.
